Shipping policy

Logistics Coverage

We currently ship to the following countries and regions:

United States (excluding Guam, Puerto Rico, Hawaii, Alaska, U.S. Virgin Islands, Northern Mariana Islands, and Saipan),
Canada, Australia, the European Union, and many other countries worldwide.

If your country is not listed below, please refer to the checkout page or contact our customer service for confirmation.

Free Shipping

We offer free standard shipping on global orders over $35 USD.

Standard Delivery Time (Calendar Days)

Delivery Time (Calendar Days) Countries
7–14 Days Germany, United Kingdom, France, Netherlands, Spain, Singapore, Sweden, Belgium, Denmark, Luxembourg, Poland
10–20 Days United States, Australia, Portugal, Hungary, Italy, New Zealand, Finland, Canada, Thailand, Malaysia, Ireland, Estonia, Cyprus, Slovakia
15–25 Days Mexico, Greece, Croatia, Vietnam, Lithuania, Latvia
20–35 Days Austria, Slovenia, Romania, India, Turkey
35–50 Days United Arab Emirates, Bulgaria
More Than 35 Days Saudi Arabia, Pakistan

More Than 35 Days

Saudi Arabia, Pakistan

Express Shipping

Express Delivery Time: 5–10 calendar days
Carrier: DHL Express (under normal circumstances)

Express shipping is available in non-remote areas.

Express shipping fee: $20 USD

For availability confirmation, please contact our customer service before selecting express shipping.

Shipping Fees

Free standard shipping on orders over $35 USD

Standard shipping fee: $8 USD

Remote area shipping fee: $20 USD

The exact shipping cost will be displayed at checkout.

Order Processing & Tracking

Orders are dispatched from China within 48 hours after payment confirmation.

Once your order has been shipped, you will receive a confirmation email including:

Tracking number

Tracking link

You can track your package in real time.

Typically, delivery to most countries or regions takes 10–20 calendar days.
However, delivery times may vary depending on customs clearance, weather conditions, and other factors beyond our control.

Important Notes

This table is for reference only. Please check the actual checkout page for the most accurate shipping cost and delivery estimate.

We are continuously working to improve and optimize our logistics process.

If you have any questions, please contact us at:
support@genteye.com

We will respond as soon as possible.