FAQ

Customers are advised to review product specifications and related information carefully before placing an order. If needed, they may consult an eye care professional for guidance on lens selection and prescription-related questions.

New User Guide

How do I choose the right colored contact lenses for me?
When choosing colored contact lenses, you may consider your preferred style, natural eye color, lens diameter, base curve, and replacement cycle. Each product page includes key specifications and product details to help you review the options before purchase.

What are BC and DIA, and why are they important?
BC (Base Curve) and DIA (Diameter) are lens specifications that affect lens fit and appearance. Reviewing these parameters can help you better understand the product details before ordering.

What is the difference between daily, monthly, and yearly contact lenses?
Different replacement cycles are designed for different wearing preferences and care routines. Please refer to the replacement cycle shown on the product page and follow the related care instructions during use.

What material are Genteye colored contact lenses made of?
Material information is provided on each product page. Customers are advised to review product specifications carefully before placing an order.

What should first-time colored contact lens users pay attention to?
First-time users should review the product instructions carefully and follow proper wear and care guidance. If needed, consult an eye care professional for lens selection and prescription-related questions.

Do Genteye lenses offer different power options?
Genteye offers different lens power options. Please review the product page carefully for available specifications and options before ordering. If needed, consult an eye care professional for guidance on lens selection and prescription-related questions.

Wear & Care Basics

How do I put in contact lenses?

Wash and dry your hands.

Check that the lens is clean and facing the correct direction.

Hold your eyelids open and gently place the lens on your eye.

Blink and look around to help the lens settle.

Repeat for the other eye.

How do I remove contact lenses?

Wash and dry your hands.

Hold your eyelids open.

Gently pinch the lens with your thumb and index finger, then remove it.

Repeat for the other eye.

How long can beginners wear colored contact lenses each day?
Wearing time may vary depending on individual needs and comfort. New users are advised to start gradually and follow the product instructions and care guidance.

Do I need to wash my hands before wearing contact lenses?
Yes. Always wash and dry your hands before handling lenses.

How do I clean and store colored contact lenses properly?
Please clean and store lenses according to the care instructions provided for the product. Use proper lens care products and keep the lens case clean.

How often should I replace my lens case?
Lens cases should be cleaned regularly and replaced periodically as part of normal lens care.

Can I sleep while wearing colored contact lenses?
Please follow the wear and care instructions provided for the product. Lenses should be used according to the product guidelines and related care recommendations.

Can I shower or swim while wearing colored contact lenses?
Please follow the product care instructions and daily wear guidance. To maintain lens cleanliness, avoid situations that may affect proper lens care.

What should I do if my eyes feel dry, uncomfortable, or irritated while wearing lenses?
Before first wear, soak the lenses in fresh lens solution for at least 24 hours. If you experience dryness or discomfort, remove the lenses and check whether they are clean and being used properly. If discomfort continues, stop using the lenses and consult an eye care professional.

Can I wear makeup while using colored contact lenses?
Yes, but it is recommended to handle lenses carefully and maintain good lens hygiene during daily use.

What should I keep in mind when wearing lenses?

Wash and dry your hands before handling lenses.

Never share lenses with others.

Do not sleep while wearing lenses.

Insert lenses before applying makeup, and remove lenses before removing makeup.

Avoid swimming or water sports while wearing lenses.

New wearers are advised to start gradually and follow the product instructions and care guidance.

Orders & Customer Support

Can I change or cancel my order?
If you need help with your order, please contact our customer support team as soon as possible. Requests will be reviewed based on the order status. Once an order has been processed, changes to shipping details, quantity, color, or lens options may not be available.

Shipping Fees & Delivery Time

Standard Shipping: $8 (Free on orders over $35)

Express Shipping (optional): $20

Processing Time: 1–3 business days (Monday–Friday)

Estimated Delivery Time: 10–20 business days for Standard Shipping, 5–10 business days for Express Shipping

Delivery times may vary depending on destination, customs processing, and carrier conditions. Address correction fees may apply after shipment.

How do I track my order?
After your order has been shipped, you will receive an email with tracking information, if available. You may use the tracking number to check the shipping status online.

Do you ship internationally?
Shipping availability may vary by destination. Please review the shipping policy or contact customer support for more information.

Areas we do not ship to
We currently do not ship to:

Puerto Rico & U.S. Virgin Islands (006–009)

Hawaii & Guam (967–969)

Alaska (995–999)

APO/FPO addresses

What if I receive a defective or incorrect item?
If you receive an item with a verified quality issue, manufacturing defect, or incorrect product, please contact our customer support team. We will review the case and handle it according to the applicable policy.

Can I return or exchange my order?
Returns or exchanges are handled according to the applicable return and refund policy. Please review the policy page or contact customer support if you need assistance.

Need Help?
Email: support@genteye.com

Lens Color & Product Information

Why may the lens color look different from the website photos?
Actual color appearance may vary depending on natural eye color, lighting conditions, screen display settings, makeup, and individual wearing results.

Where can I find product details before ordering?
Each product page includes lens parameters, material details, replacement cycle information, and relevant instructions for customer reference.

Where can I get help if I have product questions?
If you have questions about product details, order issues, or policy information, please contact our customer support team.