Authenticity & Safety

Genteye is committed to providing clear and consistent information about its products, ordering process, and customer support.

We believe customers should be able to understand what they are purchasing by reviewing product details, care information, and relevant policy pages before placing an order.

Where applicable, certain product-related compliance materials associated with relevant manufacturers or suppliers may include documentation relating to standards or certifications such as FDA, ISO, or CE, where available.

Product Information

Relevant product pages may include information such as:

Replacement cycle

Water content

Base curve

Diameter

Prescription availability

Wear-and-care instructions

Customers are encouraged to review these details carefully before purchase.

Product Presentation and Consistency

We work to keep product titles, specifications, descriptions, and policy information presented in a clear and consistent way across the website.

This includes maintaining accessible information through pages such as:

Wear & Care

Prescription Verification

Shipping Policy

Return & Refund Policy

Product Handling and Use

Colored contact lenses should be used according to the instructions provided for the specific product. Customers should follow the recommended handling, cleaning, storage, and replacement guidance.

Before purchasing or wearing contact lenses, customers should consult an eye care professional and obtain appropriate guidance based on their individual needs.

Customer Support

If customers have questions about product details, order information, or after-sales service, they can contact our customer support team through the contact information provided on the website.

We continue to improve the clarity and consistency of our website content so customers can make more informed purchase decisions.

Disclaimer

This page is provided for general informational purposes only and does not constitute medical advice, diagnosis, or treatment. Product information should be reviewed together with the relevant product page, care instructions, and professional advice where applicable.